Frequently Asked Questions
Everything you need to know about your personalized products.
How long does it take to craft my custom order?
Since each product is uniquely personalized based on your birth chart, please allow 3-5 business days for production before your order ships.
What is your return policy for personalized items?
Because our products are custom-made for each individual, we cannot accept returns. However, if your item arrives damaged or contains an error, please contact us within 14 days for a replacement.
Do you offer international shipping?
Yes, we ship our astrological home goods worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
Can I change the birth details after placing an order?
We begin the customization process quickly. You have a 2-hour window after placing your order to email our support team with any corrections to birth dates, times, or locations.
What materials are used in your candles and books?
Our candles are made from a premium soy-coconut wax blend with high-quality fragrance oils. Our books are printed on archival-grade paper with a durable, library-quality hardbound cover.
How can I track my delivery?
Once your order has been handcrafted and dispatched, you will receive a shipping confirmation email containing a tracking link to monitor its journey to your home.